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Privacy & Cookie Policy

Total Clothing is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you when you browse www.totalclothing.co.uk (the “Website”), shop with us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

We never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why,  which is why we go in-depth below to explain what we collect, send and use your data for and what your rights are.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

This Privacy Policy is effective and updated 21 st May 2018

General Basics

Definitions

These definitions should help you understand this policy. When we say “we,” “us,” “our” and “Total Clothing” we are referring to Total Promotions Ltd and Total Clothing Ltd. We are primarily a Schoolwear and uniform provider trading via a mix of Retail, School and Pop-up Shops, as well as Online through our websites.

When we say “Customer,” we are referring to the person or entity (e.g. School, Company or association) that is registered with us to buy products from us or use our services. With regards to “Service” we are referring to our products/software and physical services. When we say “you,” we are referring either to a Customer or to some other person who visits our Website.

A “Contact” is a person we might choose to contact at some point in the future through the use of our Products or Services. A Contact is anyone on our database that has given us information. “Personal Information” means any information that identifies or can be used to identify a Contact, directly or indirectly, including, but not limited to, first and last name, email address,
occupation or other demographic information.

A “Contact Group” is a list of Contacts and all associated information related to those Contacts.

This Privacy Policy applies to this specific website, as well as any other sites or mobile applications owned or operated by us. The website, and any web pages, interactive features, applications, widgets, blogs, social networks, social network “tabs” or other online, mobile or wireless offerings that post a link to this Privacy Policy, whether accessed via computer, mobile device or other technology, manner or means. While providing the Service, and as described in more detail below, we may collect Personal Information about a website visitor, Customer, person or email address on or related to a Contact.

Changes

We may change this Privacy Policy at any time and it will supersede this version of our Policy. The most recent version of the Privacy Policy is reflected by the version date at the top of this Privacy Policy.

All updates and amendments are effective immediately upon notice, which may be given by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the website.

We will take reasonable steps to draw your attention to any changes, however, we encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

Scope

This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information. If you do not agree to this privacy policy, please do not use our site.

Questions, Concerns & Contact Information

If you have any questions or comments, or if you want to update, delete or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us at sales@totalclothing.co.uk

Why we process your personal data

We process your personal data primarily on the basis of Legitimate Interest as a business but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary. We may process your data for:

  • Sales and marketing activities such as calls, emails and other types of communications
  • Understanding how you interact with the website and social media
  • Account activity such as, email, written and verbal communications and agreements
  • Financial activity, such as billing communications
  • To perform obligations under a contract with you or a business you may work for

We will only store your data, for as long as we need it to undertake any of the processes listed above.

How we Collect Information About You

1: About You: When you sign up for and use the website or Service, speak with our customer service team, send us an email, post on our blog/social media sites, or communicate with us in any way, you are voluntarily giving us information that we collect.

That information may include either your or your Contacts name, physical address, email address, IP address, phone number, as well as details including occupation, location, history, and other demographic information. By giving us this information, you agree to this information being collected, used, disclosed, transferred within the United Kingdom (to our data storage centre in England) and stored by us, as described in our Terms & Conditions and in this Privacy Policy.

2: Automatically: When you browse our website or use or Service, we may collect information about your visit to our website, your usage of the Service, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website or Service. We may collect this information as a part of log files as well as through the use of cookies

3: Cookies, tracking & beacons: We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies.

Cookies/tracking:

Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found here. For comprehensive information on how to change your cookie settings in a wide variety of different web browsers, click here

Users can also control the use of cookies at the individual browser level.

Google Analytics Cookies: Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – click here

This information is used by Total Clothing to profile website visitors, in order to better understand the way in which our website content is viewed by different segments. It is also used, to identify the types of organisations that might be interested in our products and services

Beacons/Pixels: On our website and in our emails we use web beacons. When we send emails to Customers, we may track behaviour such as who opened the emails, who clicked the links and which pages of our website they have visited.

This allows us to measure the performance of our email campaigns and to improve our Service and website. To do this, we include single pixel, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We use the data from those Web Beacons to create reports about how our email campaign performed and what actions our Contacts took. Reports are also available to us when we send email to you, so we may collect and review that information.

4: Data sources: Other than the aforementioned ways of obtaining data (form fills on the website, cookies, verbal and written) we may obtain information about you from third party sources, such as public databases, data service companies, social media platforms or third party data providers. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.

5: Who will see your data: Your data will only be seen and used by employees of Total Promotions Ltd . We do not share the personal data of prospects or clients with any third parties.

Public Information and Third-Party Websites

a) Blog. We have public blogs on our websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us at sales@totalclothing.co.uk. If we are unable to remove your information, we will tell you why.

b) Social media platforms and widgets. Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

c) Links to third-party websites. Our website may include links to other websites, whose privacy practices may be different from ours. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Content of Email Campaigns

When we send an email marketing campaign, it bounces from server to server as it crosses the Internet. Along the way, server administrators can read what you send. Email was not built for confidential information. Please do not use Total Clothing send confidential information.

Service Providers: Consistent with the uses of Personal Information covered in this Privacy Policy, we may transfer Personal Information of you or your Contacts to companies that help us promote, provide, or support our Services or the services of our Customers (“Service Providers”). All Service Providers enter into a contract with us that protects Personal Information and restricts their use of any Personal Information consistent with this policy. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Contacts. We may share this information, including Contact email addresses, with third parties in line with the approved uses in ‘How is the Information Used’ section below.

Your Rights

You have certain rights given to you by law, that means you have an amount of control over your personal data that we process.

  1. Access to Your Personal Data: This right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
  2. Correcting Any Mistakes: The right of rectification allows you to instruct an organisation that is processing your personal data, to rectify any mistakes.
  3. Right to be Forgotten: You have the right to instruct an organisation to erase your personal data.
  4. Stop Processing: The right to stop the processing of your personal data
  5. Moving Data: The right to data portability means that under certain circumstances you will be able to ask for your personal data to be transferred from one organisation to another.
  6. Right to Object to Direct Marketing: You have the right to object to the processing of your personal data for the purposes of direct marketing.
  7. Object to Profiling: Under certain circumstances, you are able to object to profiling and/or automated decision making.

Right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how Total Clothing are processing your data, you can lodge a complaint to the supervisory authority, which is the ICO. (www.ico.org.uk)

Before it gets to that situation, please make sure you contact us at sales@totalclothing.co.uk if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.

We operate in the United Kingdom.

Our servers and offices are located in the UK, so your information is stored in the UK and is not transferred to, stored, or processed outside the EU or United States.

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